Speakers at the agoras 

1.1 Are we playing the same game? – ICT as part of delivering strategy
Ales Dobnikar, Secretary, Head, Department of International Relations, Ministry of Public Administration, Slovenia
Martin Schallbruch, Chief Information Officer, Federal Ministry of Interior, Germany
Ignacio Valle, Deputy Director, Ministry of Public Administration, Spain

2.1 Making public employment an attractive choice – Finding a competitive image
Per Stengård, Senior Adviser, Swedish Agency for Government Employers, Sweden
Carola Fischbach-Pyttel, General Secretary, EPSU
Ida Krarup, Senior Adviser, Ministry of Finance, Denmark

3.1 Voices to be heard – Ensuring dialogue with citizens
Joseph Peters, Canada
Polona Kovac, Lecturer, University of Ljubljana, Slovenia
Richard Wilson, Director, Involve, United Kingdom

4.1 Saving for the future – Long term knowledge management
Sarah Tyacke, Former Chief Executive of the National Archives of England and Wales, United Kingdom
Elsa Pilichowski, Administrator, OECD
Manfred Späth, Senior Administrator, Federal Ministry of Interior, Germany

5.1 Getting the wheels rolling – Co-operation is a necessity
Johan Schaar, Special Representative for the Tsunami Operation, The International Federation of Red Cross and Red Crecent Societies 
Klaus Burkholz, Head of Dortmund Family Project, Dortmund City Council, Germany
Stefano Pizzicannella, Manager, Department of Public Administration, Italy

1.2 Beyond words – Rooting the strategy
Ana Andrade, Head of the Internal Audit Department, Ministry of Labour and Social Solidarity, Portugal
Anne O’Keeffe, Director of the Office for Local Authority Management, Local Government Management Service Board, Ireland
Francoise Waintrop, Secretary General, l’Institut Universitaire d’Hematologie, France

2.2 Is ICT everywhere – Except in productivity statistics?
Sylvia Archmann, Seconded National Expert, EIPA
Geert Bouckaert, Professor, University of Leuven, Belgium
Edwin Lau, Project Leader, OECD

3.2 Multicultural administration – Providing diversity
Adam McLeod, Diversity Policy Officer, Cabinet Office, United Kingdom
Umayya Abu-Hanna, Cultural Diversity Coordinator, Finnish National Gallery, Finland
Chryssi Chatzi, Deputy Ombudsman, Greece

4.2 Continuous improvement – The stories of previous Best Practices
Mats Wicktor, Director, Swedish Customs, Sweden
Christopher Pollitt, Professor, Erasmus University, The Netherlands
Irene Nóvez Tallón, The National Transplant Organization, Ministry of Health and Consumption, Spain

5.2 Seeing past tomorrow – The Lisbon strategy 20 years from now?
Maria Rodriguez, Special Advisor to the European Commission, Portugal
Wolfgang Drechsler, Professor, Technical University of Tallinn, Estonia
Peter Waldorf, President of the standing Committee on national and European Administration, EPSU

1.3 Delivering promises – Meeting customer’s expectations
Eveline van de Grift, Head of the strategic unit, Ministry of the Interior and Kingdom Relations, The Netherlands
Elke Löffler, Chief Executive of Governance International, Germany

2.3 How to manage quality in times of cut-backs?
Tom De Graaf, Chairman, Netherlands Institute of Government, The Netherlands
Robert Pennycook, Project Manager, British Department of Work and Pensions, United Kingdom  

3.3 Action brings satisfaction - How to make immediate corrections possible
Lena Jönsson, Director General, Verva -Swedish Administrative Development Agency, Sweden
Margus Püüa, Head of Development Department, Estonian Informatics Centre, Estonia

4.3 In search of de-fragmented public services
Johan Quist, Project Manager, Karlstad University, Sweden
Emilio Casals Peralta, Inspector General, Ministry of Public Administration, Spain

5.3 Sharing rather than ranking – From benchmarking to benchlearning
Helfried Bauer, Managing Director, KDZ, Austria
Paolo Boccardelli, Professor, Luiss Management, Italy