3QC
LIST OF BEST PRACTICE CASES
Please find a list of the selected Best Practice Cases as well as links to longer descriptions of the cases and institutions selected.
Austria
To create the future together
Network project learning from and with one another
Implementing a central population registry (CPR)
To create the future together
Network project learning from and with one another
Implementing a central population registry (CPR)
Czech Republic
Local democracy award for public administration
Quality policy of Masarykova hospital
Safe locality - protecting property and people
Cyprus
Towards a paperless public service
The quality system of the state general laboratory
Decentralized management of learning
Denmark
Meeting customer needs in the Danish CCA
'eDay' in north Jutland
Municipality of Ballerup: open and challenging
Finland
Tekes: successful team-based process management
Executing strategy at electronics centre
Continuous quality improvement Pirkanmaa hospital
France
Single phone number for all administrative info
Making tax easier for you
The pyramid project: a high-quality welcome
Single phone number for all administrative info
Making tax easier for you
The pyramid project: a high-quality welcome
Germany
How to develop a more citizen-friendly municipality
Smart saving through strategic management
Involving employees in a transformation process
How to develop a more citizen-friendly municipality
Smart saving through strategic management
Involving employees in a transformation process
Hungary
Improvement of client service at local government
Internet-based CAF management system
eFormat legislation (eLex) for egovernment
Ireland
An excellent quality service for non nationals
Integrating and e-enabling services
Transforming the Irish revenue
An excellent quality service for non nationals
Integrating and e-enabling services
Transforming the Irish revenue
Italy
Toxicological database of soil (bdt)
Managing knowledge in the midst of change
Services to businesses, Italian e-government plan
Toxicological database of soil (bdt)
Managing knowledge in the midst of change
Services to businesses, Italian e-government plan
Lithuania
Building a civil servants' training system
Development of education quality management system
Quality management in health care institutions
Building a civil servants' training system
Development of education quality management system
Quality management in health care institutions
Luxemburg
Reducing the digital divide in information security
From electronic archiving to knowledge management
Reducing the digital divide in information security
From electronic archiving to knowledge management
Netherlands
'Nocturne' daily nocturnal home haemodialysis
Police action in cases of domestic violence
Shopping for knowledge
'Nocturne' daily nocturnal home haemodialysis
Police action in cases of domestic violence
Shopping for knowledge
Poland
Reception desk
The competition for 'the most friendly office'
Consumer friendly services in tax administration
Reception desk
The competition for 'the most friendly office'
Consumer friendly services in tax administration
Portugal
Quality and environment in waste management
Front and back office reform to improve services
Innovative experience & better justice
Quality and environment in waste management
Front and back office reform to improve services
Innovative experience & better justice
Spain
Satisfaction surveys oriented towards benchmarking
Coordination in illegal fishing fight
ITACA project: integrated services in Alcobendas
Sweden
Partners in road traffic safety
Patient focus - the key in improvement of care
More and better inspection
Partners in road traffic safety
Patient focus - the key in improvement of care
More and better inspection
Norway
European commission
Amend staff regulations for European civil servants
Improving performance with a quality charter
The bottom-up approach to simplification