2QC
LIST OF BEST PRACTICE CASES
Please find a list of the selected Best Practice Cases as well as links to longer descriptions of the cases and institutions selected.
Austria
The Federal Agency for Welfare and the Disabled
Office of Public Order in Salzburg
City of Feldkirch
Belgium
The Crosroads Bank for Social Security
The Department for Welfare, Public Health and Culture of the Ministry of the Flemish Community
The Municipality of la Louvičre
Denmark
The National Directorate of Labour
Aarhus County
Horsens Kommune: Organisation Case and Project WorkPlace
EFQM pricewinner 2000: Public Employment Service, Ringkoebing
Finland
Safety Technology Agency (TUKES)
Armoured Brigade
Office Facilities Administration of the city of Turku
France
Ministry of Agriculture and Fishery
Net-entreprises.fr
Cour des Comptes
Ministry of Justice
Germany
Federal Statistical Office
District Government of Hannover
Administrative District of Ebersberg
Greece
TAXIS system
Integrated System for Public Service Delivery. Ministry of Interior.
Ireland
Revenue Online Service [ROS]
Land Registry Electronic Access Service
Meath County Council
Italy
Ministry of Economy and Finances
Emilia Romagna Region
Trieste Council - Social and Health Service
Luxembourg
Police Grand Ducale
Administration of the Land register and of Topography (ACT)
Netherlands
National Police Force (KLPD in Dutch)
University of Utrecht Medical Centre (UMC)
Friesland College
Portugal
National Institute of Industrial Property
Municipality of Abrantes
Spain
Spanish National Transplant Organisation
The government body of the region of Valencia
Logrońo City Council
Sweden
The Swedish National Police Service
The National Agency for Education
University of Umeĺ
United Kingdom
Finance and Benefits Team (FAB)
HM Prison Holm House
Thomas Telford School
Special contributions have been provided by:
Norway
Statens Pensionskasse
How to expose public services to competition in the City of Oslo?
Sřrum commune
The European Commission
The European Commission's Programme of Administrative reform
The European Commission's Internal Control and Risk Self Assessment methodology
The European Commission's Joint Research Centre