Conference themes

The main theme of the 4th Quality Conference for Public Administrations in the EU was “Building Sustainable Quality”.  These four sub-themes formed a framework for plenary sessions and agoras:

STRATEGY
Delivering Strategy – from vision to action

PERFORMANCE 
Ensuring Productivity – from anecdotes to real impacts

CITIZEN
Fostering Responsiveness – from self-sufficiency to committed interaction

KNOWLEDGE
Managing Knowledge – from files to know how