4th Quality Conference for Public Administrations in the EU

Best Practice workshops, Wednesday 27.9.2006, 14.00 –15.15

Number Best Practice cases

1 ■ Service Commitments to Citizens, Ajuntament d’Esplugues de Llobregat, Spain
■ Jesolo Report – Social Reporting, Municipality of Jesolo, Italy

2 ■ Public e-Procurement Program, Knowledge Society Agency, Portugal
■ Enabling efficiency and transparency through information technology governance, European Commission

3 ■ Customer orientation approach that resulted in reduction of student drop-out rate, SKT, Denmark
■ The school at the centre of the community, Dyke House School, United Kingdom

4 ■ E-office for clients, Swietokrzyski voivodeship office in Kielce, Poland
■ Implementing a common project management methodology for IT projects in the public sector,Service eLuxembourg, Luxembourg

5 ■ TQM with CAF and BSC, City of Ghent, Belgium
■ Development of Quality Systems in the Municipality of Milan, Italy

6 ■ Quality management of prison food and training, Irish Prison Service, Ireland
■ ”Good with People” a quality project in the Regional Health and Social Service Sector, The Norwegian Association of Local and Regional Authorities, Norway

7 ■ Human resource management – way to total quality, State Blood Donor Center, Latvia
■ Diversity as an asset, The County AdministrativeBoard of Stockholm, Sweden

8 ■ A sustainable approach to animal welfare, Irish Local Government (County Louth), Ireland
■ Unconditional approach to citizens,Center for short breaks, Vejle County, Denmark

9 ■ The Cadastral Virtual Office, General Directorate of Cadaster, Spain
■ E-government and Pension Insurance, Pension Insurance Institute of Slovenia, Slovenia

10 ■ 4 for Quality, Best Practices Cases at the Hungarian Police, Szabolcs-Szatmár-Berge County Police Headquarters, Hungary
■ Benchmarking of Municipalities’ Performance,Training Centre for Public Administration, Czech Republic

11 ■ Helsinki City Library, Finland
■ TQM at Wels-Land District Administration, Austria

12 ■ Development of Modern Management Concepts in Enterprise Estonia, Estonia
■ Changing business processes in the administration,The German Aerospace Centre, Germany

13 ■ System for self-assessment of the administrative service delivery - quality management system, Bulgaria
■ Kainuu Brigade, Finland

Number	Best Practice cases
1	■ Service Commitments to Citizens, Ajuntament d’Esplugues de Llobregat, Spain ■ Jesolo Report – Social Reporting, Municipality of Jesolo, Italy
2	■ Public e-Procurement Program, Knowledge Society Agency, Portugal ■ Enabling efficiency and transparency through information technology governance, European Commission
3	■ Customer orientation approach that resulted in reduction of student drop-out rate, SKT, Denmark ■ The school at the centre of the community, Dyke House School, United Kingdom
4	■ E-office for clients, Swietokrzyski voivodeship office in Kielce, Poland ■ Implementing a common project management methodology for IT projects in the public sector,Service eLuxembourg, Luxembourg
5	■ TQM with CAF and BSC, City of Ghent, Belgium ■ Development of Quality Systems in the Municipality of Milan, Italy
6	■ Quality management of prison food and training, Irish Prison Service, Ireland ■ ”Good with People” a quality project in the Regional Health and Social Service Sector, The Norwegian Association of Local and Regional Authorities, Norway
7	■ Human resource management – way to total quality, State Blood Donor Center, Latvia ■ Diversity as an asset, The County AdministrativeBoard of Stockholm, Sweden
8	■ A sustainable approach to animal welfare, Irish Local Government (County Louth), Ireland ■ Unconditional approach to citizens,Center for short breaks, Vejle County, Denmark
9	■ The Cadastral Virtual Office, General Directorate of Cadaster, Spain ■ E-government and Pension Insurance, Pension Insurance Institute of Slovenia, Slovenia
10	■ 4 for Quality, Best Practices Cases at the Hungarian Police, Szabolcs-Szatmár-Berge County Police Headquarters, Hungary ■ Benchmarking of Municipalities’ Performance,Training Centre for Public Administration, Czech Republic
11	■ Helsinki City Library, Finland ■ TQM at Wels-Land District Administration, Austria
12	■ Development of Modern Management Concepts in Enterprise Estonia, Estonia ■ Changing business processes in the administration,The German Aerospace Centre, Germany
13	■ System for self-assessment of the administrative service delivery - quality management system, Bulgaria ■ Kainuu Brigade, Finland