4th Quality Conference for Public Administrations in the EU

Best Practice workshops, Thursday 28.9.2006, 13.30 –14.45

Number Best Practice cases

27
■ Health in your own language, The Health Administration of the City of Copenhagen, Denmark
■ The Living Library, Netherlands

28 ■ Citizens Advice Bureau of Strovolos Municipality, Cyprus
■ One Stop Shop, Vilnius City Municipal Government Administration, Lithuania

29
■ Electronic Service, Short Text Messages Scheme, Municipality of Chomutov, Czech Republic
■ Towards remote e-voting, National Electoral Committee, Estonia

30 ■ A digital link between business and statistics, Federal Statistical Office, Germany
■ Altinn – trade and industry’s gateway to public services, Ministry of Trade and Industry, Norway

31 ■ Benefits online, City of Edinburgh Council, United Kingdom
■ System of on-line application management, Hungary

32 ■ Minimising errors in tax returns, Tax office in Plonsk, Poland
■ The Dutch Taxonomy Project, Netherlands

33 ■ The social account of ASSB, Public agency for social services of the municipality of Bolzano, Italy
■ Marianne Charter, Ministry of the Economy,Finance and Industry, France

34 ■ Widufix - Actively working for businesses, The District of Herford, Germany
■ On the Spot Firm, UCMA – Office for Public Reform, Portugal

35 ■ Experiences of the city of Martin at the ISO standards, model EFQM and CAF model, City Hall of Martin, Slovakia
■ Turku and Pori Military Province Headquaters, Finland

36 ■ Students’ Satisfaction Assessment, Belgium Haute Ecole provinciale de Charleroi Université, Belgium
■ State Social Insurance Agency, Latvia

37 ■ Improving local social service through the application of EFQM, Municipality of Nea Ionia Magnesias, Greece
■ Improving hospital care for the terminally ill, Irish Health Service, (Dublin / NorthEast), Ireland

38 ■ Quality Management in the Austrian Labour Inspection, Austria
■ City of Umeå, Sweden

39 ■ Home care and assistance for family, Association Provencale d’Aide à la Famille, France
■ Standardized operational procedures and measuring customer satisfaction, The Case of Athens Metro, Greece

Number	Best Practice cases
27	■ Health in your own language, The Health Administration of the City of Copenhagen, Denmark ■ The Living Library, Netherlands
28	■ Citizens Advice Bureau of Strovolos Municipality, Cyprus ■ One Stop Shop, Vilnius City Municipal Government Administration, Lithuania
29	■ Electronic Service, Short Text Messages Scheme, Municipality of Chomutov, Czech Republic ■ Towards remote e-voting, National Electoral Committee, Estonia
30	■ A digital link between business and statistics, Federal Statistical Office, Germany ■ Altinn – trade and industry’s gateway to public services, Ministry of Trade and Industry, Norway
31	■ Benefits online, City of Edinburgh Council, United Kingdom ■ System of on-line application management, Hungary
32	■ Minimising errors in tax returns, Tax office in Plonsk, Poland ■ The Dutch Taxonomy Project, Netherlands
33	■ The social account of ASSB, Public agency for social services of the municipality of Bolzano, Italy ■ Marianne Charter, Ministry of the Economy,Finance and Industry, France
34	■ Widufix - Actively working for businesses, The District of Herford, Germany ■ On the Spot Firm, UCMA – Office for Public Reform, Portugal
35	■ Experiences of the city of Martin at the ISO standards, model EFQM and CAF model, City Hall of Martin, Slovakia ■ Turku and Pori Military Province Headquaters, Finland
36	■ Students’ Satisfaction Assessment, Belgium Haute Ecole provinciale de Charleroi Université, Belgium ■ State Social Insurance Agency, Latvia
37	■ Improving local social service through the application of EFQM, Municipality of Nea Ionia Magnesias, Greece ■ Improving hospital care for the terminally ill, Irish Health Service, (Dublin / NorthEast), Ireland
38	■ Quality Management in the Austrian Labour Inspection, Austria ■ City of Umeå, Sweden
39	■ Home care and assistance for family, Association Provencale d’Aide à la Famille, France ■ Standardized operational procedures and measuring customer satisfaction, The Case of Athens Metro, Greece