4th Quality Conference for Public Administrations in the EU

Best Practice workshops, Thursday 28.9.2006, 10.45 – 12.00

Number Best Practice cases

14 ■ Adaptation of recreational objects in the forests for physically disabled needs, Directorate General of State Forests, Ministry of Environment, Lithuania
■ System of informing police for deaf and dumb persons, Municipal Police Headquarters in Legnica, Poland

15 ■ Core process of the Belgian Federal Agency for the Safety of the Food Chain, Belgium
■ Changing working patterns, Greater Manchester Fire and Rescue Service, United Kingdom

16 ■ Vineyard register of La Rioja – Use of new technologies, Spain
■ National Land Information System Development, Estonian Land Board, Estonia

17 ■Change of address, Ministry of the Economy, Finance and Industry, France
■The On-Line Renewal of Vehicle Licences, Ministry for Industry, Investment and Information Technology, Malta

18 ■ Public Employment Marketplace, Directorate General for Public Administration, Portugal
■ A strategy to strengthen administrative performance in the HR domain, European Commission

19 ■ A modern tool for public administration in Romania, Ministry of Administration and Interior, Romania
■ Implementation of CAF in the Regional Offices for Welfare and Protection of Children and Families, Bufetat, Southern Norway, Norway

20 ■ Quality System of the Dental Department of Cyprus, Cyprus
■ Identifying organizational deficits and designing administrative improvements, The case of Cardiac Surgery Unit, Evangelismos Hospital, Athens, Greece

21 ■ One stop shop – eVEM, Ministry of Public Administration, Slovenia
■ Slovakia Process Mapping, Ministry of Economy of the Slovak Republic

22
■ Reorganisation Project of the Austrian Finance Administration, Austria
■ The application of the quality management system incorporating CAF, National Employment Office, Hungary

23 ■ FAROS - Cooperation between the National Labour Market and the Social Insurance Administration to help citizens return to work, Sweden
■Implementation of the Integrated Model of the Health and Social Care, Panevezys County Governor’s Administration, Lithuania

24 ■ Geide MSS/Geide, Ministry of Social Security, Luxembourg
■ Digital Handwriting Recognition, Netherlands

25 ■ An excellent Quality Service Solution for Cyprus Electricity Authority, Cyprus
■ Latvian Environment, geology and meteorology agency, Latvia

26 ■ Improving the quality of EU legislation, European Commission
■ Czech Approach to Rewarding Quality in Public Administration, Czech Republic

Number	Best Practice cases
14	■ Adaptation of recreational objects in the forests for physically disabled needs, Directorate General of State Forests, Ministry of Environment, Lithuania ■ System of informing police for deaf and dumb persons, Municipal Police Headquarters in Legnica, Poland
15	■ Core process of the Belgian Federal Agency for the Safety of the Food Chain, Belgium ■ Changing working patterns, Greater Manchester Fire and Rescue Service, United Kingdom
16	■ Vineyard register of La Rioja – Use of new technologies, Spain ■ National Land Information System Development, Estonian Land Board, Estonia
17	■Change of address, Ministry of the Economy, Finance and Industry, France ■The On-Line Renewal of Vehicle Licences, Ministry for Industry, Investment and Information Technology, Malta
18	■ Public Employment Marketplace, Directorate General for Public Administration, Portugal ■ A strategy to strengthen administrative performance in the HR domain, European Commission
19	■ A modern tool for public administration in Romania, Ministry of Administration and Interior, Romania ■ Implementation of CAF in the Regional Offices for Welfare and Protection of Children and Families, Bufetat, Southern Norway, Norway
20	■ Quality System of the Dental Department of Cyprus, Cyprus ■ Identifying organizational deficits and designing administrative improvements, The case of Cardiac Surgery Unit, Evangelismos Hospital, Athens, Greece
21	■ One stop shop – eVEM, Ministry of Public Administration, Slovenia ■ Slovakia Process Mapping, Ministry of Economy of the Slovak Republic
22	■ Reorganisation Project of the Austrian Finance Administration, Austria ■ The application of the quality management system incorporating CAF, National Employment Office, Hungary
23	■ FAROS - Cooperation between the National Labour Market and the Social Insurance Administration to help citizens return to work, Sweden ■Implementation of the Integrated Model of the Health and Social Care, Panevezys County Governor’s Administration, Lithuania
24	■ Geide MSS/Geide, Ministry of Social Security, Luxembourg ■ Digital Handwriting Recognition, Netherlands
25	■ An excellent Quality Service Solution for Cyprus Electricity Authority, Cyprus ■ Latvian Environment, geology and meteorology agency, Latvia
26	■ Improving the quality of EU legislation, European Commission ■ Czech Approach to Rewarding Quality in Public Administration, Czech Republic