1.2 Beyond words – Rooting the strategy
Efficient performance of an organisation is often based on smart strategic choices and decisions, which form preconditions for sustainable use of resources. The selected strategies are implemented by different procedures, budgets and programmes. In many cases people implementing the strategy are different from those who formulated it. Sometimes strategic targets set on a higher level may also seem abstract from the perspective of implementer.
Speakers:
Ana Andrade, Head of the Internal Audit Department, Ministry of Labour and Social Solidarity, Portugal
Francoise Waintrop, Secretary General, l’Institut Universitaire d’Hematologie, France
Presentations:
- Presentation of Ms Andrade
- Presentation of Ms Waintrop
2.2 Is ICT everywhere – Except in productivity statistics?
The governments have noticed that the return of the ICT investments have been well below the expectations or even non-existent. What went wrong? Have the ICT investments turned out to be just a financial burden or can it do any good for government body? What are the common pitfalls that could be easily avoided? What are the main prerequisites for successful ICT investment and how to use ICT for improving productivity in the public sector?
Speakers:
Sylvia Archmann, Seconded National Expert, EIPA
Geert Bouckaert, Professor, University of Leuven, Belgium
Edwin Lau, Project Leader, OECD
Presentations:
- Presentation of Ms Archmann
- Presentation of Mr Bouckaert
- Presentation of Mr Lau
3.2 Multicultural administration – Providing diversity
There is a growing need to better integrate diversity into all areas of public services. How can we better understand the diverse needs of our customers ? Are we committed enough to promote diversity in workforce representation and what role does leadership play ? And how can these actions be better co-ordinated across government ?
Speakers:
Adam McLeod, Diversity Policy Officer, Cabinet Office, United Kingdom
Umayya Abu-Hanna, Cultural Diversity Coordinator, Finnish National Gallery, Finland
Chryssi Chatzi, Deputy Ombudsman, Greece
Presentations:
- Agora 3.2 slides
4.2 Continuous improvement – The stories of previous Best Practices
Best Practices from EU-countries were first chosen for the 1QC in Lisbon 2000. Have the organisations that have previously been chosen as best practices been able to keep up sustainable quality? What has been behind their continuous success? Or what lies behind in those organisations where success has been replaced by failure? Meet these previous Best Practices and hear their true story.
Speakers:
Mats Wicktor, Director, Swedish Customs, Sweden
Christopher Pollitt, Professor, Erasmus University, The Netherlands Irene Nóvez Tallón, The National Transplant Organization, Ministry of Health and Consumption, Spain
Presentations:
- Presentation of Mr Wicktor
- Presentation of Mr Pollit
- Presentation of Ms Nóvez
5.2 Seeing past tomorrow – The Lisbon strategy 20 years from now?
To ensure that strategic public governance supports the implementation of the Lisbon strategy also in the long run countries need to look beyond current routines. This session examines the instruments and practices in the national programmes of Lisbon strategy ensuring that we are not coming prisoners of routines. Instead we will be able to innovate and ensure sustainability of the implementation.
Speakers:
Maria Rodriguez, Special Advisor to the European Commission, Portugal
Wolfgang Drechsler, Professor, Technical University of Tallinn, Estonia
Peter Waldorf, President of the standing Committee on national and European Administration, EPSU
Presentations:
- Agora 5.2 slides Määttä
- Presentation of Ms Rodriguez
- Presentation of Mr Drechsler
- Presentation of Mr Waldorf