Best practice Cases of the 4th Quality Conference for Public Administration in the EU

City of Umeå and the Swedish quality award for municipalities

Country:	Sweden
Organisation:	City of Umeå
www homepage:	www.umea.se
Contact person:	Johan Gammelgard
Address:	City hall, 901 84 Umeå
E-mail:	johan.gammelgard@umea.se
Phone:	+46(0)90-162328
Fax:	+46(0)90-161315
Level:	Local
Sector:	General administration

Short description of the case:

Umeå a winning city - Why? "Umeå a winning city " is our slogan. We would like all our residents to feel like winners by living, existing and working in Umeå. We will talk about the evaluation according to the model of best practice in which many Swedish municipalities participated. We will tell you why, - Umeå is the fastest growing city in Sweden. - the index of quality has risen by 22 % in 2 years. - the results of a survey among the employees has increased for the fourth year. - Umeå won the award, Swedish city of quality

Main feature of the case:

- Committed leadership in translating vision into action

- Strategic planning for achieving the targets set

Key words:

Best practise, external evaluation, performance management

Further information:

Long case description (PDF-form)
Case presentation (PDF-form)