Best practice Cases of the 4th Quality Conference for Public Administration in the EU
E-government & Pension Insurance
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Country: |
Slovenia |
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Organisation: |
Pension insurance institute of Slovenia |
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www homepage: |
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Contact person: |
Anton Dunato |
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Address: |
Kolodvorska 15, 1000 Ljubljana, Slovenia |
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E-mail: |
adro@zpiz.si |
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Phone: |
+38641733172 |
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Fax: |
+38612321266 |
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Level: |
State |
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Sector: |
Social sector |
Short description of the case:
Improving processes in the area of pension and disability insurance by infrastructural connenction of the ZPIZ enterprise servers with the Government IT service in order to enable direct access to the Central Population Registry. Extension of G2G applications for direct access to Birth Registry, Deceased Registry and Matrimonial Registry. Main results : essential shortening of processes for customers and administration, saving public funds, reliability of data.
Main feature of the case:
- Effective management of resources and partnership
- The satisfaction of customers and citizens
Key words:
back office functions, e-government, G2G, customer satisfaction, effective management of resources and partnership, onestopshop
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)