Best practice Cases of the 4th Quality Conference for Public Administration in the EU
One stop shop – eVEM
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Country: |
Slovenia |
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Organisation: |
Ministry of Public Administration |
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www homepage: |
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Contact person: |
Teja Batagelj |
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Address: |
Tržaška 21, 1000 Ljubljana, Slovenia |
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E-mail: |
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Phone: |
+386 1 4788593 |
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Fax: |
+386 1 4788649 |
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Level: |
Federal |
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Sector: |
General Administration |
Short description of the case:
The e-VEM project follows the strategic goals of the Ministry for Public Service and the Government of the Republic of Slovenia. The project follows those public administration’s goals that are focused on users and creation of a friendly environment for the development of entrepreneurship. The project has started on 1st July 2005 and the product of the project is a State Portal for Legal persons, e-VEM, http://evem.gov.si. The project is covering two scopes of activities and relationships: state – legal persons (G2B) and state – state (G2G).
The basic purpose of the e-VEM project is to provide a suitable information support for the future entrepreneur and enable him/her to start with business operations in the shortest time possible. The information support provides a unified support regardless of the type of entrance into the system. The support is the same for the submission of electronic application for registration of a future entrepreneur via internet as well as for the submission of application, which has been made for the entrepreneur by an advisor (person) that is offering support and help to the entrepreneur on one of the local entry points. The entry points can be virtual, telephone or physical.
The e-VEM Project offers information support to all enumerated entry points. This way the unification of the procedures is achieved and all information is gathered in one spot. In the moment there are over 200 active local entry points. For the needs of authentication and electronic signature all qualified digital certificates that are registered in the Republic of Slovenia were used at the e-VEM project. Portal for legal persons (http://evem.gov.si) offers: - registration of entrepreneur and entry into the Business register of the RS - sending tax data to register into the Tax register - registration of entrepreneur into obligatory health insurance - registration of entrepreneur’s children into obligatory health insurance - entry of changes of the company in the register of companies - closure of the natural person - all above mentioned procedures can be done by internet from home or on entry point - e-handed decisions of public institutions.
We have over 200 active entry points which are: - AJPES (Agency of the Republic of Slovenia for Public and Legal Records and Services) - Administrative units - PCMG (Small Business Development Centre) - DURS (Tax Administration of the Republic of Slovenia) - District Units of Chamber of Craft of Slovenia - District Units of Chamber of Commerce and Industry of Slovenia. We have trained 480 civil servants who work at entry points and do the procedures that the system (portal) offers for citizens.
Impacts of the project: 1. Direct access to data without middlemen, higher accuracy at filling in the forms, complete automatization of business. 2. Links to e-CRP (Central register of Population) and other registers: Register of Spatial units, Register of Companies of the RS, Statistical classification of activities database) with a goal of data exchange. Data from databases lead to higher accuracy of decisions, quicker matter solving, elimination of delays, less indirect contacts, bigger transparency of procedures, etc. 3. e-VEM (s.e. registration): saving for citizens: 400.000 euros (8.000 changes/year x 1 day = 8.000 working days, without considering expenses for collecting confirmations, applications – removal of application of an employee, notaries, etc.) The calculation was made on the assumption that for each confirmation 2 hours are necessary, which was multiplied with the price of an hour. The source for the calculation was average salary in Slovenia, stated by SURS (Statistical Office of the RS). 4. Increased number of new registered natural persons since the project has started in July 2005 for 20%.. 5. The natural person pays nothing to open a business, to make changes in the register of companies, to close the business. We have reached higher interest among citizens to start running a business. 6. Improve citizen services, which are rich in variety and not limited by time or geographical factors, as well as to rationalise administration processes. Every citizen can 24 hours a day, 7 days a week, 365 days a year open a business from every part of the world with internet and digital certificate. 7. The procedure of opening the business and receiving a decision that claims that a natural person may start operating can be done electronically. There is no need of any physical contact. 8. Improved services for legal persons, which are rich in variety and not limited by time or geographical factors, as well as to rationalise administration processes. 9. Improved administrative environment for the employees in the public administration by rationalising work processes and effective information support for decision making at implementation of administrative and other procedures. 10. Increase data exchange between institutions of the public administration by implementing standards, recommendations, joint solutions, rationalization of administrative processes and effective information support in order to provide connection of registers and official records. Procedures are faster, reduced are costs of sending paper by post. 11. Reduced work and abolishment of sending of papers, because all data are transmitted automatically. When a civil servant or a citizen fills in data on the portal, the job for the user is finished. The system itself starts to send data to competent institution. 12. Providing individuals and companies in all life stages with friendly, simple, accessible and safe e-government services and information that will be available via internet anytime and anywhere. 13. Improved e-support for relationships between subjects within and outside the public administration by using modern information and communication technology. The e-VEM portal is conceptually suitable for majority of states and can be used in practice under condition that it is adjusted to the national legislation of a specific state. Content adjustment to registration of various business activities is necessary. The central service modules can be used in each state regardless of the content and legal regulation.
Main feature of the case:
- Developing and managing processes
- The satisfaction of customers and citizens
Key words:
front office services, back office functions, e-government, e-servicec for businesses, data exchange, e-handing, one stop shop
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)