Best practice Cases of the 4th Quality Conference for Public Administration in the EU
"E-office for clients"
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Country: |
Poland |
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Organisation: |
Swietokrzyski voivodeship office in Kkielce |
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www homepage: |
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Contact person: |
Joanna Wisniewska -Martynowicz |
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Address: |
AL. IX WIEKOW KIELC 3, 25-516 KIELCE |
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E-mail: |
org02@kielce.uw.gov.pl |
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Phone: |
+48-41-342-11-34 |
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Fax: |
+48-41-342-18-38 |
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Level: |
Regional |
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Sector: |
General administration |
Short description of the case:
"E-office for clients" project aims at improvement of results and quality of services rendered by Swietokrzyski voivodeship office in Kielce for individual and institutional clients in electronic way
Main feature of the case:
- The satisfaction of customers and citizens
- Innovation and implementing change
Key words:
- e-government, improvement of rendered services, creating partnership relations with clients - EFQM, ISO 9000, self-assessment, evaluation
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)