Best practice Cases of the 4th Quality Conference for Public Administration in the EU
"Good with People" a quality project in the Regional Health and Service Sector
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Country: |
Norway |
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Organisation: |
The Norwegian Association of Local and Regional Authorities |
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www homepage: |
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Contact person: |
Liv Kaatorp |
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Address: |
Bispegata 2, 2315 Hamar |
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E-mail: |
liv.kaatorp@ks.no |
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Phone: |
90059223 |
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Fax: |
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Level: |
State |
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Sector: |
Labour and employment |
Short description of the case:
The aim of the project was to raise the quality of the services provided to user within health and social services sector. Development of management roles management functions was therefore an important component in improving the quality and services provided.
Main feature of the case:
- Developing and managing processes
- The involvement and satisfaction of personnel
Key words:
focus on following value areas: user dialog- adaptiv management - empowered employees - holistic and cross profession thinking.
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)