Best practice Cases of the 4th Quality Conference for Public Administration in the EU
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Country: |
Luxembourg |
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Organisation: |
Ministry of Social Security - IGSS |
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www homepage: |
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Contact person: |
Georges SCHROEDER |
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Address: |
26, rue Zithe, L-2763 Luxembourg |
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E-mail: |
georges.schroeder@igss.etat.lu |
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Phone: |
478-6330 |
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Fax: |
48 04 02 |
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Level: |
State |
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Sector: |
Social sector |
Short description of the case:
IGSS (General Inspectorate for Social Security) is a key entity of the Ministry of Social Security dealing with: -legal and international affairs -policy analysis (statistics, actuary and social programs) -audit of social security institutions and supplementary pension schemes -long term care evaluation In the late 90th IGSS asked a consultant how to get a better management of its paper flow and how to share the knowledge between the different staff entities. Upon the recommendation of the consultant a Lotus Notes based electronic management of all documents was introduced. The paper archives were replaced by a computer based file system, entering correspondence is addressed by e-mail to the agent in charge of the matter, outgoing papers are validated according to a computer based workflow. Additional features of the system are the sharing of agendas, access to the library, worktime and holidays management, internal news bulletin.
Main feature of the case:
- The involvement and satisfaction of personnel
- Innovation and implementing change
Key words:
e-government- workfow - document and knowledge management
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)