Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Human resource management – way to total quality
|
Country: |
Latvia |
|
Organisation: |
State Blood Donor Center |
|
www homepage: |
|
|
Contact person: |
Natalija Bolbate |
|
Address: |
Selpils Str.6, Riga, Latvia |
|
E-mail: |
natalija.bolbate@vadc.lv |
|
Phone: |
+371 7408876 |
|
Fax: |
+371 7455541 |
|
Level: |
State |
|
Sector: |
Health sector |
Short description of the case:
In project „Human resource management – way to total quality” the necessity of effective human resource management system integration in the management system of organization and its influence on the development of the organization and on the motion to total quality is analyzed. Using of the competence approach, training system making process and its improvement, training culture are analyzed and determined as most important factors of the development of organization. Key points: • To substantiate the necessity of quality management and human resource management systems integration process; • To analyze the principles of quality management in the aspects of human resource management; • To consider and analyze competence approach as a modern approach in human resource management; • To analyze strategic aspects of the training system, which affects the internal culture of organization oriented on training.
Main feature of the case:
- Strategic planning for achieving the targets set
- Developing and using the capacities and full potential of the personnel
Key words:
management system, development of organisation, competemce approach, training system
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)