Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Latvian Environment, geology and meteorology agency
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Country: |
Latvia |
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Organisation: |
Latvian Environment, geology and meteorology agency |
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www homepage: |
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Contact person: |
Ilze Kurme |
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Address: |
Maskavas iela 165, Rîga, LV - 1019 |
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E-mail: |
ilze.kurme@meteo.lv |
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Phone: |
+3717032600 |
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Fax: |
+3717145154 |
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Level: |
State |
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Sector: |
General administration |
Short description of the case:
Our best practice case shows how the main elements of quality management system have been used for reorganizing the post soviet style organization to developing and competition institution, where all processes are retraced and based on legal national and international standards.
Main feature of the case:
- Developing and managing processes
- Innovation and implementing change
Key words:
Performance management,ISO 9000
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)