Best practice Cases of the 4th Quality Conference for Public Administration in the EU
The social account of ASSB
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Country: |
Italy |
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Organisation: |
ASSB - Public agency for social services of the municipality of Bolzano - Italy |
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www homepage: |
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Contact person: |
Alessandra Belvisi |
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Address: |
via Roma 100/a - 39100 Bolzano - Italy |
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E-mail: |
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Phone: |
+39 471 457720 |
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Fax: |
+39 471 457799 |
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Level: |
Local |
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Sector: |
Social sector |
Short description of the case:
With this project ASSB wanted to improve its report on the annual activities primarily adressed to the municipality of Bolzano (the local government owner of the ASSB)and turn it into a social account that should be able to represent: - an instrument to measure through indicators, either qualitative or quantitative, the performances and their impact on the society; - a tool of communication with the citizenry and the stakeholders about social services; - a useful tool of planning of the local social policy. The new social account of ASSB contains three sections: Section 1: description of the mission and the profile of ASSB; report on the main objectives and innovation projects of the year; Section 2: evidence of the management of the humen and economic resources and partnership, performance indicators; Section 3: data about the users of the social services, data about the services, social performance indicators, historical indicators ( social performance indicators compared on several years).
Main feature of the case:
- Effective management of resources and partnership
- Evidence-based performance improvements
Key words:
Social accountability, performance management, monitoring performance indicators
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)