All the member countries and counter partners from other co-operative organisations nominated their respective best practice cases by using their own independent selection processes and methods. More information about the best practice cases at the 4QC can be found by clicking the project name under each country.
The best practice cases book including one page summary of each case can be read here (PDF form).
Austria
Bezirkshauptmannschaft (district administration) Wels-Land; Total Quality Management
Reorganisation Project of the Austrian Finance Administration
Quality Management in the Austrian Labour Inspection
Belgium
TQM with CAF and BSC as sustaining systems
EDS-Etudiants / Students' Satisfaction Assessmentment
Core process of the Belgian Federal Agency for the Safety of the Food Chain (FASFC)
Bulgaria
System for self-assessment of the administrative service delivery - quality management system
Cyprus
An excellent quality service solution for Cyprus Electricity Authority
Citizens Advice Bureau of Strovolos Municipality, Cyprus
The Quality System of the Dental Department of Cyprus
Czech Republic
Electronic Service - Short Text Messages Scheme at Municipality of Chomutov
Benchmarking of Municipalities´s Performance
Czech Approach to Rewarding Quality in PA
Denmark
Health in your own language
How a strategic focus on a customer orientation approach resulted in a considerable reduction of the student drop-out rate.
Unconditional approach to the citizens
Estonia
National Land Information System Development
Towards remote e-voting: Estonian case
Development of Modern Management Concepts in Enterprise Estonia
European Commission
Better regulation: improving the Quality of EU Legislation
Better administration: a strategy to strengthen administrative performance in the HR domain
Better administration: enabling efficiency and transparency through information technology (IT) governance
Finland
Helsinki City Library
Kainuu Brigade
Turku and Pori Military Province Headquarters
France
Home care and assistance for family
Marianne Charter (Charte Marianne)
Change of address (changement d'adresse)
Germany
A digital link between business and statistics – eSTATISTIK.core – Transfer of statistical data from corporate accounting applications
Focus on the customer: changing business processes in the administration of the DLR
Widufix – Actively working for businesses in the District of Herford
Greece
Identifying organizational deficits and designing administrative improvements. The case of Cardiac Surgery Unit, Evangelismos Hospital, Athens
The relationships between standardized operational procedures and measuring Customer Satisfaction: The Case of Athens’ Metro.
Improving local social service through the application of EFQM: The case of Municipality of Nea Ionia Magnesias/ Greece
Hungary
The application of the QM system incorporating CAF
New approaches in application management – System of on-line application management
4 for Quality - Best Practise Cases at the Hungarian Police
Ireland
Improving hospital care for terminally ill
A sustainable approach to animal care and re-homing
Quality management of prison food
Italy
The social account of ASSB
Jesolo Report - Social Reporting
Development of Quality Systems in the Municipality of Milan
Latvia
Latvian Environment, geology and meteorology agency
Human resource management – way to total quality
State Social Insurance Agency
Lithuania
Application of “one contact” (“one-stop-shop”) principle in Vilnius city municipality
Implementation of the Integrated Model of the Health and Social Care
Adaptation of recreational objects in the forests for physically disabled needs
Luxemburg
Project QUAPITAL - Implementing a common project management methodology for IT projects in the public sector
GEIDE MSS /GEIDE
Malta
A Leap Forward in Service Quality: The On-Line Renewal of Vehicle Licences
Netherlands
The Living Library
Digital Handwriting Recognition
The Dutch Taxonomy Project (NTP)
Norway
Altinn - trade and industry's gateway to public services
"Good with People" a quality project in the Regional Health and Service Sector
Implementation of CAF in the Regional Offices for welfare and Protection of Children and Families
Poland
Minimising errors in tax returns
System of informing police for deaf and dumb persons
"E-office for clients"
Portugal
Public Employment Marketplace (BEP)
Public e-Procurement Program
On the spot firm
Romania
A modern tool for public administration in Romania
Slovakia
Process Mapping at the Ministry of Economy of the Slovak Republic - Experiences and Results
Experiences of the city of Martin at the ISO standards, model EFQM and CAF model
Slovenia
One stop shop – eVEM
E-government & Pension Insurance
Spain
Vineyard register of La Rioja. Use of new technologies
The Cadastral Virtual Office
Service commitments to citizens
Sweden
Diversity as an asset
City of Umeĺ and quality award for Swedish municipalities
FAROS - Cooperation between the National Labour Market and the Social Insurance Administration to help citizens return to work
United Kingdom
Benefits online
Greater Manchester Fire and Rescue Service - Changing Working Patterns
The school at the centre of the community
Updated 6.11.2006