Best practice Cases of the 4th Quality Conference for Public Administration in the EU
The application of the QM system incorporating CAF
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Country: |
Hungary |
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Organisation: |
National Employment Office |
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www homepage: |
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Contact person: |
Mr László Kövi |
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Address: |
1089 Budapest, Kálvária tér 7. |
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E-mail: |
kovil@lab.hu |
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Phone: |
+36 1 303 0810/120 |
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Fax: |
+36 1 299 0259 |
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Level: |
State |
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Sector: |
Labour and employment |
Short description of the case:
The introduction of QM into the Hungarian PES from scratch. (Introduction of the QM system in the PES organisations: Why and how the process began; Deployment and development of the QM system within PES; Obstacles encountered in the course of the introduction projects and their elimination; Results of the quality development activity of PES)
Main feature of the case:
- Developing and managing processes
- Innovation and implementing change
Key words:
self assessment, commitment of staff, CAF, support from management, partner satisfaction, partner-centred operation,process improvement in partner-centred operation (TQM), learning organisation applying integrative quality management
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)