Best practice Cases of the 4th Quality Conference for Public Administration in the EU

Change of address (changement d'adresse)

Country:	France
Organisation:	Ministry of the Economy, Finance and Industry, Directorate General for State Modernisation
www homepage:	http://www.changement-adresse.gouv.fr/changementAdresse/jsp/index.jsp?acceptJs=1
Contact person:	Mr Vivien TRAN THIEN
Address:	Ministère de l'Economie, des Finances et de l'Industrie, Direction générale de la modernisation de l'Etat (DGME), 139 rue de Bercy (Teledoc 282), F- 75012 PARIS
E-mail:	vivien.tran-thien@dgme.finances.gouv.fr
Phone:	+33 1 42 75 52 49
Fax:	+33 1 42 75 52 40
Level:	State
Sector:	General administration

 Short description of the case:

"change of address" is a BP in the field of e-gov. This free and optional service enables you (by some clicks) to declare at several organizations of your choice your change of main home and the one of the people moving with you.

Main feature of the case:

- The satisfaction of customers and citizens

- Innovation and implementing change

Key words:

back office functions, e-government

Further information:

Long case description (PDF-form)
Case presentation (PDF-form)