Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Home care and assistance for family
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Country: |
France |
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Organisation: |
APAF (Association Provençale d'Aide à la Famille = non-profitmaking organization for Family help in Provence) |
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www homepage: |
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Contact person: |
Ms Vanessa BEKALI |
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Address: |
APAF 393, avenue du Prado 13008 Marseille FRANCE |
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E-mail: |
vanessa.bekali@apaf.asso.fr |
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Phone: |
+33 4 91 32 02 30 |
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Fax: |
+33 4 91 32 02 31 |
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Level: |
Local |
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Sector: |
Health sector |
Short description of the case:
APAF delivers care and assistance for family, old people and handicapped people, in the place of residence.
Main feature of the case:
- The satisfaction of customers and citizens
- The involvement and satisfaction of personnel
Key words:
home care, home assistance, certification, performance indicators, external evaluation.
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)