Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Kainuu Brigade
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Country: |
Finland |
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Organisation: |
Kainuu Brigade |
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www homepage: |
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Contact person: |
Jari Pääsinniemi |
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Address: |
Kajaani, 87300, Finland |
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E-mail: |
jari.paasinniemi@mil.fi |
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Phone: |
+3588 181 6016 |
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Fax: |
+3588 181 6024 |
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Level: |
Local |
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Sector: |
Defence |
Short description of the case:
Main feature of the case:
- Developing and managing processes
- The satisfaction of customers and citizens
Key words:
EFQM, customer satisfaction
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)