Best practice Cases of the 4th Quality Conference for Public Administration in the EU

Better administration: enabling efficiency and transparency through information technology (IT) governance

Country:	European Union
Organisation:	European Commission
www homepage:	http://europa.eu.int/comm/index_en.htm
Contact person:	Theodoros Vassiliadis
Address:	European Commission – DIGIT B2- B1049 Brussels, BELGIUM
E-mail:	theodoros.vassiliadis@cec.eu.int
Phone:	+32 2 296 17 39
Fax:	+32 2 296 76 70
Level:	European Commission
Sector:	General administration

Short description of the case:

This case illustrates how the European Commission manages IT in a decentralised organisation to support in a sustainable and predictable manner the strategies and objectives of this organisation. A state of the art conceptual framework has been defined (relying on three pillars Methodology, Strategy and Portfolio Management, Enterprise Architecture) and starts yielding positive results. The “eCommission” efforts are linked to the EU–wide eGovernment initiative, an important part of the Lisbon strategy.

Main feature of the case:

- Developing and managing processes

- Innovation and implementing change

Key words:

Governance, information technology, methodology, optimisation, efficiency, Lisbon strategy

Further information:

Long case description (PDF-form)
Case presentation (PDF-form)