Best practice Cases of the 4th Quality Conference for Public Administration in the EU

Better administration: a strategy to strengthen administrative performance in the HR domain

Country:	European Union
Organisation:	European Commission
wwwhomepage:	http://europa.eu.int/comm/dgs/personnel_administration/index_en.htm
Contact person:	Daniele Dotto
Address:	European Commission, SC11 – 8/45, B–1049 Brussels
E-mail:	Daniele.dotto@cec.eu.int
Phone:	+32.2.2962701
Fax:	+32.2.2952424
Level:	European Commission
Sector:	General administration

Short description of the case:

This case presentation explains how the European Commission, starting from the Reform Process initiated in 2000, envisages to professionalize its HR management, notably through a simplification of its administrative procedures in this area, an enhanced and rationalised use of the IT tools and a strategic use of evaluations. The case study deals with how to achieve an efficient public administration, an important step towards realising the Lisbon objectives.

Main feature of the case:

- Strategic planning for achieving the targets set

- Innovation and implementing change

Key words:

Strategic HR management, evaluation policy, simplification, e-government, focus groups, use of relays, customer satisfaction measurement, customer involvement, Lisbon strategy

Further information:

Long case description (PDF-form)
Case presentation (PDF-form)