Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Development of Modern Management Concepts in Enterprise Estonia
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Country: |
Estonia |
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Organisation: |
Enterprise Estonia |
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www homepage: |
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Contact person: |
Sigrid Vestmann |
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Address: |
Liivalaia 13/15, Tallinn, Estonia |
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E-mail: |
sigrid.vestmann@eas.ee |
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Phone: |
+372 6 279 764 |
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Fax: |
+372 6 279 427 |
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Level: |
Federal |
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Sector: |
General administration |
Short description of the case:
Experience in creating the strategy, involvement of people and partners, developments of management quality in using different concepts and methods (BSC, EFQM, ISO 9001:2000)
Main feature of the case:
- Committed leadership in translating vision into action
- Strategic planning for achieving the targets set
Key words:
- focus of the case: strategy, leadership, involvement of stakeholders, results so far, lessons learned - tools and methods: BSC, EFQM, ISO 9001:2000, self-assessment, external evaluation
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)