Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Unconditional approach to the citizens
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Country: |
Denmark |
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Organisation: |
Center for short breaks - Vejle County |
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www homepage: |
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Contact person: |
Kirsten Bundgaard Nielsen |
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Address: |
Bygden 24; dk-7100 Vejle |
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E-mail: |
kib@cfa.vejleamt.dk |
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Phone: |
+45 75 83 34 44 |
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Fax: |
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Level: |
Regional |
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Sector: |
Social sector |
Short description of the case:
Improving four core elements of social service through a common goal: unconditional focus on citizens needs. Vejle Countys center for short breaks has developed from a small institution serving 45 families, who had children at home with a variety of disabillities, to a larger and more differentiated help to around 400 families. This development is based on four important elements: 1. helping the families to stay together as long as they want to 2. cost-effectiveness 3. creating short-breaks or temporary stays for all clients, no matter their disabillity 4. a professional approach and exciting experiences in every stay at the center. Together these elements has been descibed as an unconditional approach to the citizen.
Main feature of the case:
- Committed leadership in translating vision into action
- Innovation and implementing change
Key words:
citizens, social service, short breaks, temporary stay, professionalism, Kirsten Bundgaard, Bygden, cfa, citizen focus, client focus, quality improvement, family focus, cost-effectiveness, handicap, disabillity, children, systemic leadership, systemic approach,
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)