Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Benchmarking of Municipalities´s Performance
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Country: |
Czech Republic |
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Organisation: |
FALA - Training Centre for Public Administration of the Czech Republic |
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www homepage: |
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Contact person: |
Jana Voldanova |
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Address: |
Vitkova 10/241, 186 00 Praha 8 |
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E-mail: |
voldanova@vcvcr.cz |
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Phone: |
+420 222 316 878 |
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Fax: |
+420 222 316 956 |
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Level: |
Regional |
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Sector: |
General administration |
Short description of the case:
Demonstrate benchmarking among comparable governmental bodies as a tool for performance effectiveness and quality improvement.
Main feature of the case:
- Developing and managing processes
- Innovation and implementing change
Key words:
knowledge management, benchmarking, life-long education and training, information society
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)