Best practice Cases of the 4th Quality Conference for Public Administration in the EU

The Quality System of the Dental Department of Cyprus

Country:	Cyprus
Organisation:	Dental Services – Ministry of Health
www homepage:	http://www.moh.gov.cy/moh/moh.nsf/dental_gr/dental_gr?OpenDocument
Contact person:	Mrs. Persefoni Lambrou - Christodoulou
Address:	Dental ServicesGeneral Hospital, 1450 Nicosia, Cyprus
E-mail:	plambrou@ds.moh.gov.cy
Phone:	+ 357 22301811, +357 22301820, +357 99685190
Fax:	+ 357 22669148
Level:	State
Sector:	Health sector

Short description of the case:

How the experiences from the implementation of CAF are used to implement ISO 9000:2000 and therefore, based on the principles of quality management, the Dental Department develop clear and concise processes, clinical guidelines and information for patients which will, in turn, increase its operational efficiency and financial effectiveness and ensure the continuous promotion of a safe environment for patients and personnel.

Main feature of the case:

- Developing and managing processes

- The involvement and satisfaction of personnel

Key words:

Develop clear and concise processes, clinical guidelines and information for patients,CAF, ISO 9000:2000

Further information:

Long case description (PDF-form)
Case presentation (PDF-form)