Best practice Cases of the 4th Quality Conference for Public Administration in the EU
Citizens Advice Bureau of Strovolos Municipality, Cyprus
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Country: |
Cyprus |
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Organisation: |
Strovolos Municipality |
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www homepage: |
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Contact person: |
Mr. Andreas Lambrou |
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Address: |
PO Box: 28403, Strovolos, 2094 Cyprus |
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E-mail: |
alambrou@strovolos.org.cy |
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Phone: |
+ 357 22470303 |
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Fax: |
+ 357 22470400 |
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Level: |
Regional |
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Sector: |
General administration |
Short description of the case:
How the Municipality of Strovolos increase the efficiency of its departments and the quality of services provided to the public by operating a centralised Citizens Advice Bureau, certified with ISO 9001:2000, which receive complaints and applications from citizens, distribute them to the relevant departments of the Municipality and track their quick resolve /response.
Main feature of the case:
- The satisfaction of customers and citizens
- Innovation and implementing change
Key words:
Citizens Advice Bureau, ISO 9001:2000
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)