Best practice Cases of the 4th Quality Conference for the Public Administration in the EU
An excellent quality service solution for Cyprus Electricity Authority
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Country: |
Cyprus |
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Organisation: |
Electricity Authority of Cyprus |
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www homepage: |
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Contact person: |
Mr. Andreas Ioannides |
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Address: |
PO Box:24506, Nicosia, 1399 Cyprus |
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E-mail: |
aioannid@eac.com.cy |
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Phone: |
+ 357 22201830 |
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Fax: |
+ 357 22201807 |
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Level: |
State |
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Sector: |
Trade and industry |
Short description of the case:
How Cyprus Electricity Authority, in the shortest possible timeframe, with very limited experience in systems approach and target setting methodology launched and implemented an initiative to design and implement a continuous improvement methodology for key processes of the Organisation, by using management systems such as ISO9001:2000 and other relevant tools.
Main feature of the case:
- Developing and managing processes
- Innovation and implementing change
Key words:
Design and implement a continuous improvement methodology for key processes of the organisation, centralisation of customer requests, design of IT system, ISO9001:2000
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)