Best practice Cases of the 4th Quality Conference for Public Administration in the EU
EDS-Etudiants / Students' Satisfaction Assessmentment
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Country: |
Belgium |
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Organisation: |
Haute Ecole provinciale de Charleroi - Université du Travail (HEPCUT) |
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www homepage: |
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Contact person: |
Christine Defoin |
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Address: |
HEPCUT - Département économique 2 Square Jules Hiernaux - B-6000 Charleroi - Belgium |
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E-mail: |
christine.defoin@hainaut.be |
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Phone: |
+ 32 476 81 99 92 |
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Fax: |
+ 32 71 325 405 |
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Level: |
Regional |
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Sector: |
Education, culture and research |
Short description of the case:
Quality concepts have now reached the field of education, including higher education. Therefore, our school has developed its own bottom-up quality system, to assess all stakeholders' satisfation level (students, teachers, principals, administration, partners, society, etc.). Inside the EDS study each student is given a series of questionnaires enquiring about his/her impression of different aspects of the school's way of functioning (subscription, mobility, placement, communication, lessons,and so on...). Groups of goodwill teachers then study the answers and suggest potential improvement to the organisation. After three years, that questioning has provided excellent improvement results.
Main feature of the case:
- The satisfaction of customers and citizens
Key words:
Evaluation mechanisms, students'satisfaction measurement, self-assessment, bottom-up, CAF, SEQUALS
Further information:
Long case description (PDF-form)
Case presentation (PDF-form)